ACK365 Privacy Policy — Your information is completely safe with us

1. Introduction

By using ACK365 (www.ack365.pro), you agree to this Privacy Policy. We believe that transparency and respect for members' privacy are the foundation of a trustworthy platform.

This Privacy Policy explains in detail how your personal information is collected on the ACK365 platform, the purposes for which it is used, how it is kept secure, and what rights you have in this regard.

In this policy, "we", "our", or "ACK365" refers to the entity operating ACK365. "You", "member", or "user" refers to any registered or unregistered visitor of ACK365.

2. What Information We Collect

ACK365 collects certain personal information in order to provide its services. We never ask for data that is not needed.

Information collected at registration

• Full name & date of birth (for age verification)
• Email address and mobile number
• Username & encrypted password
• Country and region of residence

Information collected during KYC verification

• National ID (NID) or passport copy
• Selfie or live face verification (where applicable)
• Proof of address (utility bill or bank statement)

Payment-related information

• Mobile banking number (Mobile Banking, Nagad, Rocket)
• Transaction history & amounts
• Deposit & withdrawal reference numbers

Automatically Collected Information

• IP address and device type
• Browser information & operating system
• Time spent on site and pages visited
• Cookies and session data

3. How Your Information Is Used

Your data is used only for specified purposes and is never used for unrelated reasons.

4. Information Sharing & Disclosure

ACK365 never sells your information to third parties for commercial purposes. However, data may need to be shared in the following limited circumstances:

Service Provider Partners

Limited data may be shared with payment processors, game software providers, and server infrastructure partners to ensure effective service delivery. These partners are contractually bound to comply with ACK365's Privacy Policy.

Legal obligations

Information may be disclosed in response to a court order, government investigation, or a lawful request from a law enforcement authority. In such cases, ACK365 will not provide any data beyond what is legally required.

Anti-money laundering

In accordance with anti-financial crime and AML (Anti-Money Laundering) policies, information on suspicious transactions may be reported to the relevant regulatory authority.

5. Data Security Measures

ACK365 applies industry-leading security measures to protect your data. Our security framework provides protection across multiple layers.

Technical safeguards

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Password hashing: Passwords are never stored in plain text; bcrypt hashing is used.
• Firewall & DDoS protection: Server-level cyber attack prevention systems are active.
• Two-factor authentication (2FA): Adds an extra layer of security to your account.

Organizational Security

• Only authorized staff have limited access to member data.
• Regular security audits and vulnerability assessments (Penetration Testing) are conducted.
• All staff are trained on data protection and privacy.

6. Cookie Policy

ACK365 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Cookie type

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your language preference and site settings.
• Analytics cookies: We collect site usage statistics to improve your experience.
• Performance cookies: Helps monitor page load speed and detect errors.

Cookie controls

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may prevent site login and gaming features from functioning properly.

7. Your Rights

As an ACK365 member, you have the following rights over your personal information. Any request can be submitted through support.

• Right to access your data: You can request to see what personal information ACK365 holds on your account.
• Right to rectification: You may request correction of any inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data under certain circumstances.
• Right to restrict processing: In certain cases, you may request that the processing of your data be restricted.
• Data portability: You can request a copy of your data in a machine-readable format.
• Right to object: You can opt out of marketing communications at any time.

8. Data Retention Period

ACK365 does not retain any data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory requirements.

• Account Information: For the duration the account is active, and for 5 years after closure.
• Transaction records: Up to 7 years in accordance with financial regulations.
• KYC Documents: A minimum of 5 years after account closure.
• Gaming logs: Up to 2 years for dispute resolution.
• Support Contact: Up to 1 year after the issue is resolved.

9. Protection of Minors' Data

ACK365 is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

If it is found that a minor has opened an account, that account will be immediately closed and all collected data will be deleted.

10. Changes to Privacy Policy

ACK365 may update this Privacy Policy from time to time. Changes may occur due to legal updates, new services, or security improvements.

For significant changes, a notification will be sent to your registered email and displayed on the platform. Continued use of ACK365 after any changes will be considered acceptance of the updated policy.

11. Contact

For any questions, complaints, or data-related requests regarding our Privacy Policy, please get in touch with us.

• Email: [email protected]
• Response Time: 1–3 Business Days
• Language: Bangla & English